At Marylees Oral Care, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, please review our Returns & Refund Policy below:
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
Unused
Unopened
In their original packaging
In resalable condition
For hygiene and safety reasons, opened or used oral care products (such as toothbrushes, toothpaste tablets, or any oral hygiene items) cannot be returned or refunded, unless they are defective or damaged upon arrival.
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the order.
You will be required to provide:
Your order number
Photos of the product and packaging
A description of the issue
We will assess the issue and offer a replacement, exchange, or refund as appropriate.
To initiate a return, please contact us at:
Email: info@maryleesoralcare.com
Please include your:
Full name
Order number
Reason for return
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
The following items cannot be returned:
Opened or used oral care products
Customized or personalized products
If you have any questions regarding your return or refund, please contact:
Serenity Cater Enterprise Ltd – Marylees Oral Care
Email: info@maryleesoralcare.com
Hampshire, United Kingdom
